Becoming a Branch Manager
There are many ways people prepare for a career as a Town & Country branch manager. Many of our managers have worked their way through the various positions in a branch, or in several branches, before taking that step into a branch manager position. Other times, manager candidates are hired into Town & Country already having managerial experience and/or knowledge of the industry from time spent with another organization. This allows for a shorter training timeline, which is used to learn ABC Supply's specific products and/or ABC Supply's specific business methods prior to stepping into a branch manager role. Still other individuals that might have a formal education, but may lack the specific knowledge, tools or experience, are placed on an Accelerated Management Track. This allows them the time and gives them the exposure they require to learn what they need to know before becoming a branch manager.
Responsibilities
A Town & Country branch manager is responsible for leading his or her team of associates in an environment committed to success and focused on total customer satisfaction. Of course there are many duties and challenges that a manager must face along this path. Here are just a few of the responsibilities that managers face each and every day.
- Managing Daily Branch Operations
- Cultivating Customer Relationships
- Growth and Profitability of the Branch
- Keeping Customers Satisfied
- Hiring and Developing Team Associates
- Keeping Associates Engaged
- Sales Management
- Product Merchandising
- Assortment Planning
- Expense Control
- Logistics and Warehousing
- Policies and Regulatory Compliance
Training & Education
Town & Country ensures all branch managers have the opportunity to learn what is necessary prior to taking over a branch of their own. In addition to on-the-job training and numerous self-study courses, future managers attend ABC University classroom training at ABC Supply's National Support Center in Beloit, Wisconsin. Through lectures, case studies and guest speakers, this all-inclusive curriculum will teach new and future managers the fundamentals of branch management.
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